Working at Lilac Lodge & Lavender Cottage

Staffing is adequate now after fixes from last inspection, but nothing about low staff turnover or no agency use.

During our last inspection we identified that there were not enough staff to meet peoples needs. At this inspection we found that improvements had been made to the staffing level and the way staff were deployed between the two buildings.

Only basic mandatory training completed, no specialist courses or funded qualifications for staff.

Staff were up to date in the organisations mandatory training such as first aid, food hygiene, manual handling, Mental Capacity Act, health and safety, safeguarding and fire safety. Staff were shortly going to receive training in caring for people living with dementia.

Activities improved with new coordinator doing individual and group stuff, but no special programmes or creative extras mentioned.

We observed that improvements had been made to the activities and sources of engagement available to people. A new member of activities staff had been recruited and we observed they had a positive impact on people.