Working at Lilac Cottage

The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. All safeguarding concerns had been reported appropriately. Staff managed medicines safely.

Staff told us they felt well supported and valued. One staff member said, “It’s a pleasure to come to work and be here for people. I really enjoy it.” Staff told us, “I love it here. There isn’t one staff member who doesn’t care about the people we look after.”

There were enough staff with the right skills who had undergone specific training to support people safely. A staff member told us, “We are a very close-knit team. We do not use agency because it’s nice to make sure people have consistent support.”

Leaders and staff had a shared vision and culture based on listening and trust. Leaders recognised when staff needed resting periods throughout the day. Staff felt supported. Comments included, “The manager is good. Really supportive."