Working at Lilac
24 Greasley Court, Mansfield, NG18 4ND
Operated by Innova House Health Care Limited
3 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Supportive manager and strong safety, with a family-like culture, although staffing is adequate after recent hour cuts and training improvements are underway."
Safety & Risk
7/10
✓
Risk assessments were relevant and up to date. Medicines were stored and administered safely.
Staff Culture
6/10
✓
Staff said that they felt supported and listened to. One relative told us, 'staff are brilliant and it's like an extended family.'
Staffing Levels
5/10
!
There were enough staff available to meet people's needs and ensure their safety.
Training & Dev
5/10
!
Improvements were underway to staff training and a regular training programme was being introduced.
Management
7/10
✓
The registered manager was frequently at the home, talking to and supporting the staff on duty. Staff said that they felt supported and listened to.
Programmes
6/10
✓
Staff organised activities and outings which were interesting and developed people's social skills. Staff arranged gym attendance when a person requested it.
Points to consider
Staffing is adequate but nothing special, with hours recently cut back based on low resident numbers.
The registered manager told us that he had recently reduced the hours from 14 to 12 per day but would be reviewing again when they had more people living at the home.
Only standard training so far, with improvements just being rolled out now.
Improvements were underway to staff training and a regular training programme was being introduced.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews