Working at Lightmoor View
Nightingale Walk, Telford, TF7 5FN
Operated by Coverage Care Services Limited
75 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"A visible supportive manager and positive team culture with good safety, but COVID staffing pressures and basic training without specialist courses hold it back."
Safety & Risk
7/10
✓
We were assured that the provider was using PPE effectively and safely... infection prevention and control policy was up to date... making sure infection outbreaks can be effectively prevented or managed. Per 2022 targeted inspection.
Staff Culture
7/10
✓
There was a supportive culture of openness and transparency. Staff felt valued and motivated... A member of staff said, 'I love it here. We have great team work...' Per 2019 comprehensive inspection.
Staffing Levels
6/10
✓
Staff told us there were enough staff on duty to meet people's needs... staff interacted... in an unhurried manner. Per 2019 comprehensive inspection.
Training & Dev
6/10
✓
Staff completed an induction programme... registered manager monitored staff skills and training... A member of staff said, 'I've had all the training I need. It's really good.' Per 2019 comprehensive inspection.
Management
7/10
✓
The registered manager was very visible... staff and relatives spoke highly of them. A member of staff said, '[manager] is so supportive. Their door is always open.' Per 2019 comprehensive inspection.
Programmes
6/10
✓
Various activities were delivered by activity and care staff. Activities included trips out, visiting entertainers and animals... good links with the local community. Per 2019 comprehensive inspection.
Points to consider
Enough staff on duty for unhurried care, but COVID caused staff pressures needing mitigation measures.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Staff get induction, shadowing, and basic training they rate as good, but no specialist courses or funded qualifications.
Before staff began working with people, they completed an induction programme which gave them the basic skills and training they needed... 'I've had all the training I need. It's really good.' Per 2019 comprehensive inspection.
Varied activities like trips, entertainers, and school links add some variety, but no specialist programmes or innovations.
Various activities were delivered by activity and care staff. Activities included trips out, visiting entertainers and animals... plans for students from a local school to visit. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews