Working at Lighthouse Lodge

Not all new staff had finished their induction training because of too many starters and the old schedule.

Due to the large volume of new staff recruited in the home, and with an issue with the induction process, not all staff had completed induction training.

Recruitment missed full job histories for some staff.

Two of the staff files we checked did not evidence a full employment history.

Medicine audits and follow-up actions were not always done properly.

Audits on medicines had taken place to ensure any errors were identified, however these had not been completed consistently. When errors had been highlighted, it was not always clear what action had been taken.