Working at Lightbowne Hall
262 Lightbowne Road, Manchester, M40 5HQ
Operated by Anchor Hanover Group
52 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Staff receive good training and enjoy a positive culture, but no registered manager in place and busy ground floor staffing need attention."
Safety & Risk
6/10
✓
Thickeners used to reduce the risk of choking were not recorded when used. This was rectified during the inspection. Additional details would improve the risk assessments for when people may become agitated.
Staff Culture
6/10
✓
Staff said they enjoyed working at Lightbowne Hall. The staff team liked working at Lightbowne Hall. They said communication within the home was good and they could speak with the team leaders, manager, or deputy manager if they needed to do so.
Staffing Levels
5/10
!
There were enough staff to meet people's needs, although staff were busy on the ground floor due to people's support needs.
Training & Dev
7/10
✓
Staff received the training for their roles. Compliance with the training courses considered mandatory at Lightbowne Hall was high. Members of staff who wanted to progress their career were supported through the providers 'My Future' programme.
Management
3/10
✕
At the time of our inspection there was not a registered manager in post. The deputy manager had stepped up to the manager's role and had been in post for 2 months.
Programmes
6/10
✓
Two members of staff took the lead in arranging the trips out and weekly afternoon tea get together. The care assistants were responsible to arrange and promote activities on each floor. Staff had received training on an armchair exercise programme.
Points to consider
No permanent manager in place, deputy has stepped up but not yet registered with the regulator.
At the time of our inspection there was not a registered manager in post. The deputy manager had stepped up to the manager's role and had been in post for 2 months.
Staffing is adequate but staff get very busy on the ground floor, needing extra help moved from other floors at mealtimes.
Some members of staff said they were very busy on the ground floor and needed an extra member of staff. We discussed this with the manager, who during the inspection implemented care assistants moving from other floors to the ground floor at mealtimes to support people with their meals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews