Working at LIGHT AND HOPE
17 Days Close, Hatfield, AL10 0SD
Operated by Light and Hope (UK) Limited
5 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Reliable staffing without agency and a supportive culture, but weak governance, basic training and limited activities hold it back."
Safety & Risk
4/10
!
daily records showed a medicine administered at differing times between 08:00 and 10:00am... the administration timings required to be consistent and this had not been picked up in the auditing of records.
Staff Culture
6/10
✓
Staff told us they felt supported in their roles. One staff member said, 'Management are lovely, really nice and supportive. We are all working together'
Staffing Levels
7/10
✓
People and staff said there were sufficient staff available. One staff member said, 'We have no agency, and we all do days and nights together. We always have 2 staff at night, more during the day'
Training & Dev
4/10
!
staff had undertaken training that follows the care certificate pathway, however a greater emphasis on specialist training to support the specific needs of people was required.
Management
4/10
!
The provider remained in breach of regulation 17 in relation to ... effective governance and oversight.
Programmes
3/10
✕
People took part in activities in the house together, such as arts and crafts and movie nights.
Points to consider
Bosses lack strong checks and audits, so ongoing problems like poor record keeping are not spotted in time.
The provider remained in breach of regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Only basic training done, no specialist courses yet for learning disabilities or autism.
a greater emphasis on specialist training to support the specific needs of people was required. ... This level of training had not been sought at the time of inspection.
No proper activities programme or coordinator, just basic stuff like arts, crafts and local trips to the same places.
People took part in activities in the house together, such as arts and crafts and movie nights. People went on trips out of the service, although these were usually to the same local venues.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews