Working at Lifeways Community Care (South Shields)
4 McAnany Avenue, South Shields, NE34 0PJ
Operated by Lifeways Community Care Limited
4 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Great leadership supporting staff and a positive culture, but unclear team stability, basic training and limited activities."
Safety & Risk
8/10
✓
People were protected from abuse. Safeguarding issues were investigated and appropriate action was taken. Risk assessments were in place which supported staff to care for people safely. Lessons were learnt from any incident and information was shared with staff. Medicines were managed safely.
Staff Culture
8/10
✓
Staff told us they loved coming to work now as the changes and the improvements made the service so much better for the people living there. Staff told us they felt valued and listened to.
Staffing Levels
6/10
✓
Staff levels were appropriate to support people safely.
Training & Dev
6/10
✓
Staff had received training in safeguarding and were confident to identify various types of abuse. Staff told us they had received up-to-date training regarding infection control. Staff had received training and regular competency assessments regarding the safe handling of people's medication.
Management
8/10
✓
Without exception, all feedback from staff, relatives and professionals regarding the registered manager was positive. Comments included, '[Registered manager's name] not only makes sure people are well looked after, but they make sure staff are looked after as well.'
Programmes
6/10
✓
Staff supported people to take part in different activities of their choice... We go out for lots of walks. We go to the beach and have a picnic.
Points to consider
Staff numbers are enough to keep things safe, but no details on team stability or agency use.
Staff levels were appropriate to support people safely.
Only basic training on things like safeguarding and medication, no specialist courses or extra development.
Staff had received training in safeguarding... infection control... safe handling of medication.
Some outings like beach picnics and walks, but no activities coordinator or special programmes to vary the day.
We go out for lots of walks. We go to the beach and have a picnic.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews