Last updated: 10 February 2026
"Hands-on management and supportive training build strong team morale and engaging activities, although agency staff were used occasionally for one-to-one support."
People were protected from avoidable harm and abuse by staff. Risks to people's safety had been identified and assessed. Staff followed people's risk management plans to keep them safe. People received their prescribed medicines safely.
Staff told us morale in the service was good and this was due to the team ethos driven by the staff and management team.
Staffing has been stable for over a year. [Registered manager] has done a lot to recruit and staff are generally staying now. We had a period with two people needing one to one support, so the managers got regular agency for that to not disrupt the other residents.
They are very supportive of training. I originally came as a support worker, and they have really supported me to develop. I have done NVQ 2, mental health advanced training, I am down for being the safeguarding champion.
Management are brilliant, really good always available and hands on. I have had a lot of problems, and they will help me with the home stuff and the work stuff.
Staff regularly went the extra mile... supporting people's social and interpersonal needs and activity provision... music therapy, flower arranging, art and pictures... outings to car shows, gym, swimming.
Staffing is stable with good retention, but they used agency workers at times for extra one-to-one support.
We had a period with two people needing one to one support, so the managers got regular agency for that to not disrupt the other residents.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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