Last updated: 9 February 2026
"Staff receive up-to-date training and feel supported by managers, but safety risks go unmanaged due to poor monitoring."
Risks were not always picked up and managed safely because there was insufficient monitoring. Environmental risks were not always assessed and managed.
Staff told us they received supervision and felt able to speak openly.
Staffing levels were adequate to provide individual support and good overall levels of care.
We viewed staff training records and could see training was up to date and relevant to people's roles. Staff had training in specific health conditions relevant to the people they supported.
The staff team felt involved in the running of the home and felt supported by the registered and deputy managers.
People were able to enjoy a social life, this included evening social events once a month, going to watch a football match, visiting the shop, board games, bingo and dominoes.
The manager supports staff but monitoring has gaps so safety issues like hot water risks get missed.
The registered manager had some auditing systems in place to monitor the quality and safety of the service... However, there were shortfalls which affected the overall safety of people and staff in the home.
Only basic outings, games and shopping trips with no activities coordinator or special programmes to vary the workday.
going to watch a football match, visiting the shop to buy a paper or helping towards the food shopping... board games available to play in the home... bingo... dominoes.
Safety risks like scalding from hot showers and bacteria in the water system were not fully managed.
the hot water in showers was not regulated, which meant people were at risk of being scalded. Central heating water was not circulated at an adequate temperature to fully protect people of the risk of legionella.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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