Working at Leybourne

Some recording of medicines was not consistent, and the system for signing medicines in and out of the home was not robust. The registered manager and quality manager responded to this immediately and made improvements.

The culture was one of openness and inclusivity. Staff felt supported by the management team and said they felt able to raise concerns with the registered manager.

Agency staff were used to fill staffing vacancies. Wherever possible, consistent staff were provided by the agency and this meant there were enough staff to meet people's needs.

Per 2019 comprehensive inspection: All staff completed regular essential safety training as well as training that was relevant to the specific needs of people who lived there. Staff had regular supervisions and an annual appraisal.

Management were visible in the service, approachable and took an interest in what people, staff, family, advocates and other professionals had to say. Staff felt supported by the management team.