Working at Levitt Mill

People felt safe living at Levitt Mill... Staff understood their responsibilities to raise any concerns about people’s care and were confident to raise concerns with the management team... People received their medicines safely and as prescribed... Incidents and complaints were managed well.

Overall, staff told us there were safe staffing levels at the service. However, a staff member felt senior staff should not be expected to accompany people out in the community when they were in charge of managing a shift.

Staff felt they received good quality training and support to help them to deliver a high standard of care... including specialist training to meet the individual needs of people using the service. Staff received the support they needed... including supervision, appraisal and support to develop.

Staff valued the management team and felt they were approachable and competent leaders. Managers had a good understanding of their regulatory responsibilities and were open to feedback and learning.

People told us of a variety of activities and hobbies they enjoyed taking part in at Levitt Mill, and in the community... People were supported to take part in a wide range of activities to support their independence, health, and wellbeing... individual or group activities on site and a range of activities in the wider community.