Last updated: 10 February 2026
"Staff feel valued in an inclusive culture with good training and support, but senior staff sometimes cover community trips instead of managing and activities lack specialist programmes."
People felt safe living at Levitt Mill... Staff understood their responsibilities to raise any concerns about people’s care and were confident to raise concerns with the management team... People received their medicines safely and as prescribed... Incidents and complaints were managed well.
Staff we spoke with indicated the management team created an inclusive, respectful culture in the service. Staff felt valued and supported by the provider and enjoyed working at the service... the culture of the service was open, fair and inclusive, and they worked together well as a team.
Overall, staff told us there were safe staffing levels at the service. However, a staff member felt senior staff should not be expected to accompany people out in the community when they were in charge of managing a shift.
Staff felt they received good quality training and support to help them to deliver a high standard of care... including specialist training to meet the individual needs of people using the service. Staff received the support they needed... including supervision, appraisal and support to develop.
Staff valued the management team and felt they were approachable and competent leaders. Managers had a good understanding of their regulatory responsibilities and were open to feedback and learning.
People told us of a variety of activities and hobbies they enjoyed taking part in at Levitt Mill, and in the community... People were supported to take part in a wide range of activities to support their independence, health, and wellbeing... individual or group activities on site and a range of activities in the wider community.
Staffing levels are safe and enough to meet needs, but one worker said managers sometimes have to help with community trips instead of managing.
Overall, staff told us there were safe staffing levels at the service. However, a staff member felt senior staff should not be expected to accompany people out in the community when they were in charge of managing a shift.
Varied everyday activities and community outings keep things interesting, but no specialist programmes or coordinator to make the role more creative.
People told us of a variety of activities and hobbies they enjoyed taking part in at Levitt Mill, and in the community... a wide range of activities to support their independence, health, and wellbeing.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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