Last updated: 10 February 2026
"Staff feel supported by approachable management and positive culture, but unclear team stability and basic training hold it back."
Staff were knowledgeable about how to identify and report safeguarding concerns and had reported any issues appropriately. Accidents, incidents and falls had been documented and reviewed to look for trends and help prevent a reoccurrence.
Staff told us they enjoyed working at the home and felt supported. One staff member said, 'We have a lovely management team, especially [registered manager]. I am well supported and can raise any problems I have.'
Enough staff were deployed to meet people's needs. The home used a system to determine how many staff were required per day to support people safely, with rotas being completed in line with this information.
Staff completed a mixture of online and classroom-based training sessions, received regular supervisions and an annual appraisal.
Staff spoke positively about the management team and the support they provided. One relative stated, '[Registered manager] is very approachable and level headed; they listen to everything which is extremely important.'
The home employed two activity coordinators, who held monthly meetings with people to discuss activity ideas... The home provided activities twice a day, seven days per week.
Staff numbers are enough to keep things safe but no details on team stability or using agency workers to fill gaps.
Enough staff were deployed to meet people's needs... People and their relatives had no concerns around staffing levels.
Training covers basics like safeguarding and moving people but no specialist courses or paid qualifications.
One staff member stated, 'There is enough [training] available and in the past year I have done moving and handling, safeguarding, MCA/DoLS and infection control.'
Daily activities with two coordinators add variety but no special programmes like pet therapy to make the job more interesting.
Peoples' social and recreational needs were met through a weekly activities programme, facilitated by activity co-ordinators and staff members... activities twice a day, seven days per week.
AI Generated
Last inspected: November 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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