Working at Lever Edge Care Home

Staff were knowledgeable about how to identify and report safeguarding concerns and had reported any issues appropriately. Accidents, incidents and falls had been documented and reviewed to look for trends and help prevent a reoccurrence.

Staff told us they enjoyed working at the home and felt supported. One staff member said, 'We have a lovely management team, especially [registered manager]. I am well supported and can raise any problems I have.'

Enough staff were deployed to meet people's needs. The home used a system to determine how many staff were required per day to support people safely, with rotas being completed in line with this information.

Staff completed a mixture of online and classroom-based training sessions, received regular supervisions and an annual appraisal.

Staff spoke positively about the management team and the support they provided. One relative stated, '[Registered manager] is very approachable and level headed; they listen to everything which is extremely important.'

The home employed two activity coordinators, who held monthly meetings with people to discuss activity ideas... The home provided activities twice a day, seven days per week.