Last updated: 10 February 2026
"Positive culture, consistent long-serving staff and safe risk management, although regular agency use and basic community activities hold it back."
Risks... had been assessed and... safely managed. Medicines were managed safely... Routine medication audits were completed... incidents... reviewed regularly.
Family feedback included 'Consistent staff team, all singing from the same sheet. No mixed messages' and 'Thanks to [staff] I now have peace of mind'.
Staffing levels were appropriately managed and people received care from consistent, regular staff... some had worked at the service for many years. Regular assistant support workers (ASWs) were used to cover additional shifts.
Staff received a range of training appropriate to their role and people's needs... Additional training was provided... Staff received regular supervision.
The leadership of the service promoted a positive culture that was person-centred and inclusive. The registered manager and the staff team showed a desire to improve on the service provided.
People were active each day... travelled independently on public transport to local places... swimming. Social activities took place in local restaurants and pubs.
Uses regular agency support workers to cover extra shifts instead of all permanent staff.
Regular assistant support workers (ASWs) were used to cover additional shifts that could not be carried out by the permanent staff team.
Activities are mostly community outings like shops and pubs with no dedicated coordinator or specialist programmes.
People travelled independently on public transport to local places of interest and shops... enjoyed day time activities, such as swimming. Social activities took place in local restaurants and pubs.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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