Working at Lester Court
2a Storer Road, Loughborough, LE11 5EQ
Operated by Accomplish Group Limited
10 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.6/10
Key Finding
"Supportive leadership, stable staffing and positive culture shone through, although more safeguarding concerns were reported this year than usual but those issues are now sorted."
Safety & Risk
7/10
✓
Managers reported safeguarding concerns... higher than usual number this year due to some challenges... These were no longer an issue. Staff managed people's medicines safely... Managers reviewed and investigated accidents.
Staff Culture
8/10
✓
People and staff said the culture of the service had improved. A person told us, 'It's a lot better now, everyone is smiling.' A staff member said, 'The atmosphere is lovely because we have the right mix of people.'
Staffing Levels
8/10
✓
The service had an established staff team... The service was well-staffed. There were enough staff on duty to meet people's needs... the staff always had time for them.
Training & Dev
7/10
✓
Staff were well-trained... Training records showed staff had the training they needed... trained in safeguarding and de-escalation techniques... trained in medicines administration.
Management
8/10
✓
People and staff praised the registered manager and deputy for the way they led the service. A staff member said, '[The registered manager] is brilliant, so supportive... Staff stay because of their excellent leadership.'
Programmes
7/10
✓
Per 2018 comprehensive inspection: home used the 'recovery star model'... provider's 'Big Wish' project... weekly personalised activity plan... activities including college, shopping, playing pool, and sport.
Points to consider
More safety concerns were reported this year than usual because of some past challenges, but those issues are now sorted.
Managers reported safeguarding concerns to the local authority and CQC in line with national and local safeguarding protocols. They said a higher than usual number were reported this year due to some challenges the service had faced. These were no longer an issue.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews