Last updated: 9 February 2026
"Supportive leadership, stable staffing and positive culture shone through, although more safeguarding concerns were reported this year than usual but those issues are now sorted."
Managers reported safeguarding concerns... higher than usual number this year due to some challenges... These were no longer an issue. Staff managed people's medicines safely... Managers reviewed and investigated accidents.
People and staff said the culture of the service had improved. A person told us, 'It's a lot better now, everyone is smiling.' A staff member said, 'The atmosphere is lovely because we have the right mix of people.'
The service had an established staff team... The service was well-staffed. There were enough staff on duty to meet people's needs... the staff always had time for them.
Staff were well-trained... Training records showed staff had the training they needed... trained in safeguarding and de-escalation techniques... trained in medicines administration.
People and staff praised the registered manager and deputy for the way they led the service. A staff member said, '[The registered manager] is brilliant, so supportive... Staff stay because of their excellent leadership.'
Per 2018 comprehensive inspection: home used the 'recovery star model'... provider's 'Big Wish' project... weekly personalised activity plan... activities including college, shopping, playing pool, and sport.
More safety concerns were reported this year than usual because of some past challenges, but those issues are now sorted.
Managers reported safeguarding concerns to the local authority and CQC in line with national and local safeguarding protocols. They said a higher than usual number were reported this year due to some challenges the service had faced. These were no longer an issue.
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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