Last updated: 10 February 2026
"Approachable managers, good team spirit, effective training and varied activities, although some agency workers are used."
2020 IPC inspection: Assured met good infection prevention guidelines. Per 2019: Effective safeguarding training, safe medicines management, risk assessments and incidents analysed (recommendation to better incorporate ABC charts).
Per 2019 comprehensive inspection: Staff said 'We are a good team' and 'The managers are all approachable', with team meetings and good support.
Per 2019 comprehensive inspection: 'we always have enough staff and have time to talk to people'; agency workers used but familiar with service and robustly checked.
Per 2019 comprehensive inspection: Training records over 90% compliant, staff positive about training, additional training provided and professional qualifications encouraged.
Per 2019 comprehensive inspection: Staff said '[registered manager] is very good and listens to what I have to say. The improvement here is 100 percent' and relatives said 'The manager is very easy to talk to and always around.'
Per 2019 comprehensive inspection: Activity coordinator organised varied activities including music, exercises, cards, singers, comedians, school children, afternoon tea, plus 10.60.06 dementia redesign programme and new dementia café.
Staffing levels are enough to meet needs, but they use some agency workers.
Where agency workers were used the agency had provided information the registered manager required to ensure they were suitably recruited and trained.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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