Working at Lenthall House
Lenthall Square, Market Harborough, LE16 9LQ
Operated by Leicestershire County Care Limited
40 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff praised the hands-on manager and positive culture, but medicines management issues and limited activities hold it back."
Safety & Risk
5/10
!
Shortfalls in medicine management had been identified by an external stakeholder; the manager had acted with an action plan including more audits and training, but improvements were ongoing. Some staff found it difficult to evidence knowledge of MCA and DoLS.
Staff Culture
8/10
✓
Staff acknowledged the support of the manager and senior management team and of their colleagues who they felt worked collaboratively and effectively to meet people’s needs. Staff unanimously spoke in high regard of the recently appointed manager and of the positive impact they had on the atmosphere and culture of the service.
Staffing Levels
6/10
✓
People were supported by sufficient numbers of staff. We observed a visible staff presence was maintained in communal areas, ensuring people had prompt access to assistance when required. Most staff stated there were sufficient staff to meet people’s needs.
Training & Dev
7/10
✓
Records showed staff had undertaken training in a range of topics related to health, safety and welfare. Most staff had also undertaken training specific to people’s needs, which included training on improving skills and understanding the needs of people with a learning disability those living with dementia. Staff spoke positively of the training they received, which included training provided by external health care professionals.
Management
8/10
✓
Staff unanimously spoke in high regard of the recently appointed manager, and of the positive impact they had on the atmosphere and culture of the service, and the changes they had brought about. A staff member told us, “The manager is very hands on, it’s the first time in a long we have had a manager on the floor.”
Programmes
6/10
✓
People spoke of their involvement in activities, both within the service and the community... bingo, arts and crafts, Church services, entertainers who sang, local market and café trips using community bus. Relatives noted an increase in activities with family participation.
Points to consider
Some problems with medication handling were spotted by an outside expert and are still being fixed.
Shortfalls in medicine management had been identified. The provider and management team were working to bring about improvement, which included liaising with health care professionals.
Activities like bingo and church visits are on offer but residents want more trips out and options.
However, people said they would like greater opportunities to take part in activities within the service and local community.
Staff numbers are now enough to cover needs but nothing special like super low staff turnover is mentioned.
Relatives told us staffing numbers had increased and staff responded promptly... Most staff stated there were sufficient staff to meet people’s needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews