Working at Lenore Care Home
1 Charles Avenue, Whitley Bay, NE26 1AG
Operated by Lenore Care Ltd
23 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff praise the approachable manager and feel well supported, but activities remain limited post-pandemic with no lead in place yet."
Safety & Risk
7/10
✓
The provider had clear safeguarding policies and systems in place. Staff understood these and worked openly with external partners to keep people safe.
Staff Culture
7/10
✓
Staff we spoke with felt extremely well supported by the registered manager. They recognised the hands-on support of the registered manager during the pandemic.
Staffing Levels
6/10
✓
There were sufficient numbers of staff to safely meet people's needs. People and relatives confirmed this.
Training & Dev
7/10
✓
Staff were supported with a range of ongoing training specific to people's needs, supervision and competence checks. One staff member said, 'The training I have received has been brilliant...'
Management
8/10
✓
Staff member said, 'The manager is the best I have ever work with - she is very approachable, accommodating and understanding.'
Programmes
4/10
!
Activities had reduced during the pandemic. The registered manager planned to have an activities champion in place to help people plan their goals and activities.
Points to consider
Activities are limited after the pandemic with no activities lead in place yet, so the role involves mostly routine care and some community outings.
Activities had reduced during the pandemic. The registered manager planned to have an activities champion in place to help people plan their goals and activities.
Staff numbers are enough to keep things safe but no details on low staff turnover or no agency workers to make workloads easy.
There were sufficient numbers of staff to safely meet people's needs. People and relatives confirmed this.
Manager needs to improve knowing which incidents to report to regulators.
The registered manager needed to improve their knowledge of all incidents that required notification to CQC.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews