Last updated: 10 February 2026
"Stable staffing with regular staff people know well and a supportive culture for workers, but weak management checks missed audits and medication errors occurred."
There had been an administration error resulting in the person not receiving the full dose of their medicine over a number of days. The MAR chart was not completed accurately during this time.
Staff said, 'I feel supported in my role and can speak to managers with any concerns. I have and get well coached. I get frequent supervisions...'
People received their care and support from regular staff who they knew well. There were enough suitably skilled and competent staff to meet people's needs.
Regular training was conducted, and this was specific to people's support needs. The registered manager was aware where outstanding training was required.
Some audits had not been completed and some of the issues we identified during this inspection had not been picked up by the providers quality monitoring processes.
People were engaging in meaningful activities like going to the park and attending social groups. People were also involved in activities in the home, such as household tasks including doing laundry and vacuuming.
Managers have weak checks in place, missing audits and not spotting some problems.
Some audits had not been completed and some of the issues we identified during this inspection had not been picked up by the providers quality monitoring processes.
Staff made a medication error where one person missed part of their dose for several days, though no harm happened and it got fixed.
There had been an administration error resulting in the person not receiving the full dose of their medicine over a number of days. The MAR chart was not completed accurately during this time.
Some staff training is not fully up to date yet.
The registered manager was aware where outstanding training was required.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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