Working at Leiston Old Abbey Residential Home

The systems for assessing and monitoring risk were designed to keep people safe from avoidable harm. When things had gone wrong, such as incidents and accidents, the service had investigated, learned lessons and acted to reduce future incidents.

Staff told us there was a positive culture in the service and their comments were listened to. One staff member said, 'Got a good crowd… it is a close-knit family run business.'

People told us there were enough staff to meet their needs. One person told us, 'Staff are good, they do what you ask, I think that there is enough staff.'

There were systems to provide staff with training, support and the opportunity to achieve recognised care qualifications. Training included moving and handling, dementia, infection control, first aid and health and safety.

Staff told us there was a positive culture in the service and their comments were listened to. One staff member said, 'Got a good crowd… it is a close-knit family run business, but I can go and chat to the manager and to the owner.'