Last updated: 10 February 2026
"Staff feel well supported with good training and engaging activities, but missed safeguarding concerns and unsafe medicines management are major issues."
Safeguarding concerns had not always been identified or reported... Medicines were not always managed safely... IPC risks had not always been managed.
Staff told us leaders promoted their wellbeing and that they felt well supported. A staff member said, “No one is unapproachable; any problems, you can go to anybody."
There were enough staff to support people safely. Staff told us they felt there were enough staff.
Staff told us they received regular supervisions and team meetings. A staff member said, “My progression in the company has been amazing, they have been really good to me for progression.”
At this inspection, we identified areas of concern and breaches of the legal regulations relating to safeguarding, safe care, and governance. This meant we could not be assured that leaders were aware of all safety and quality risks.
We observed activities such as live entertainers, bingo and a picnic... community-based activities such as visiting garden centres, nail salons... The service had robotic sensory pets.
Safeguarding concerns sometimes missed and medication not always handled safely, so higher risk of incidents on shift.
Safeguarding concerns had not always been identified or reported. Medicines were not always managed safely.
Leaders missed some safety risks due to poor oversight, meaning less reliable guidance for care workers.
The provider had not always ensured their systems were effective or ensured oversight of quality, safety and management of risks.
Staffing is adequate but nothing special, with no details on low agency use or strong team stability.
There were enough staff to support people safely. Staff told us they felt there were enough staff.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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