Working at Leighside
19a Kenilworth Gardens, Southampton, SO30 3RE
Operated by In Chorus Limited
5 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Staff get good training and induction, but no permanent manager, poor communication and fewer activities hold it back."
Safety & Risk
6/10
✓
A provider audit had identified accident and incident records were not always completed in a timely manner.
Staff Culture
4/10
!
A confidential staff survey had also recently been carried out in December 2022. Staff feedback referred to a lack of management presence and the need for better communication and teamwork.
Staffing Levels
5/10
!
Some shifts were currently covered by regular agency staff or regular staff doing overtime. The manager told us 2 new staff were about to start work.
Training & Dev
6/10
✓
Records showed, and staff confirmed, they received an induction and further ongoing training. Staff told us about the training they received, which included positive behaviour support (PBS).
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post approximately two months and had submitted an application to register, which was subsequently approved.
Programmes
4/10
!
Some relatives felt the service had deteriorated. They said activities had declined and needs such as healthy eating and weight management were not always met.
Points to consider
No permanent manager in post when inspectors visited, so leadership and oversight have big gaps.
At the time of our inspection there was not a registered manager in post.
Staffing is okay but uses some agency workers and overtime to fill shifts.
Some shifts were currently covered by regular agency staff or regular staff doing overtime.
Activities have declined so the job might feel more routine personal care.
Some relatives felt the service had deteriorated. They said activities had declined.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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