Last updated: 10 February 2026
"Staff get good training and induction, but no permanent manager, poor communication and fewer activities hold it back."
A provider audit had identified accident and incident records were not always completed in a timely manner.
A confidential staff survey had also recently been carried out in December 2022. Staff feedback referred to a lack of management presence and the need for better communication and teamwork.
Some shifts were currently covered by regular agency staff or regular staff doing overtime. The manager told us 2 new staff were about to start work.
Records showed, and staff confirmed, they received an induction and further ongoing training. Staff told us about the training they received, which included positive behaviour support (PBS).
At the time of our inspection there was not a registered manager in post. A new manager had been in post approximately two months and had submitted an application to register, which was subsequently approved.
Some relatives felt the service had deteriorated. They said activities had declined and needs such as healthy eating and weight management were not always met.
No permanent manager in post when inspectors visited, so leadership and oversight have big gaps.
At the time of our inspection there was not a registered manager in post.
Staffing is okay but uses some agency workers and overtime to fill shifts.
Some shifts were currently covered by regular agency staff or regular staff doing overtime.
Activities have declined so the job might feel more routine personal care.
Some relatives felt the service had deteriorated. They said activities had declined.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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