Last updated: 10 February 2026
"High staff morale with an approachable manager and strong safety procedures, but basic activities and standard training."
Per 2021 targeted inspection: 'We were assured that the provider was using PPE effectively and safely... ample supplies of appropriate PPE... robust cleaning and PPE procedures.'
Per 2020 comprehensive inspection: 'Staff morale was high. They felt listened to and told us the manager was approachable. They understood the provider's vision for the service and worked as a team.'
Per 2020 comprehensive inspection: 'There were enough staff on duty to meet people's needs... One staff member said, "Staffing levels had gone up."'
Per 2020 comprehensive inspection: 'Staff were up to date with training that the provider deemed as mandatory. Specialist training based on people's specific needs had been completed. For example, dementia care.'
Per 2020 comprehensive inspection: 'Staff morale was high. They felt listened to and told us the manager was approachable.'
Per 2020 comprehensive inspection: 'People enjoyed the social activities arranged for them. They did arts and crafts, quizzes, board games and entertainers came into the service offering exercise sessions and musical afternoons.'
Only basic activities like arts, crafts, quizzes, games and entertainers, so the role involves mostly routine personal care.
They did arts and crafts, quizzes, board games and entertainers came into the service offering exercise sessions and musical afternoons.
Just standard mandatory training and some dementia courses, no funded qualifications or career development.
Staff were up to date with training that the provider deemed as mandatory. Specialist training based on people's specific needs had been completed. For example, dementia care.
Staffing is adequate after recent improvements from previously being too low, but no info on retention or agency use.
One staff member said, "There has been a massive improvement to the service. Staffing levels had gone up." ... "They used to be a bit thin on the ground, but they have employed one or two more recently."
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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