Last updated: 9 February 2026
"Staff feel respected, valued and well supported by approachable management, but high staff turnover, incomplete checks and medicines safety issues need attention."
Medicines were not always managed to ensure complete safety... the booking in system did not always pick up incorrect information... temperature of the storage was not recorded, which could lead to spoilt medication.
Staff told us they felt respected, valued, and well supported... Staff told us the registered manager was very approachable and that they would have no hesitation in raising concerns or making suggestions. Relatives spoke positively about the new management team.
There has been a large turnover of staff, however this has improved recently. There were suitable numbers of staff to meet people's needs. The provider did not always follow the systems they had in place to carry out checks on all staff before they commenced working.
Staff were appropriately trained on how to recognise and report abuse... staff training matrix evidenced that [autism training] had been undertaken and when asked staff had a good understanding. The registered manager had undertaken a group supervision with staff members.
Staff told us they felt respected, valued, and well supported. One member of staff told us, 'The manager is very supportive, I always feel listened to.' The registered manager was very approachable and staff felt involved in changes.
Per 2018 comprehensive inspection: People were supported to lead active social lives and participate in activities relevant to their hobbies and interests, such as work, concerts, sports events, cooking, and trips.
Staff numbers are enough but high turnover meant lots of different carers at times, and some started without full checks like references.
There has been a large turnover of staff, however this has improved recently... The provider did not always follow the systems they had in place to carry out checks on all staff before they commenced working at the service. These included employment references and proof of identification
Medication had some problems like records not catching errors and storage temperature not checked.
Medicines were not always managed to ensure complete safety. ... the booking in system did not always pick up incorrect information... temperature of the storage was not recorded
No activities coordinator or special programmes, just basic outings and hobbies alongside routine care.
Per 2018 comprehensive inspection: People were supported to lead active social lives and participate in activities relevant to their hobbies and interests.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp