Working at Lee Mount Residential Home

Staff said, “You can come in and discuss any concerns you have, about work or personal stuff, and they genuinely care. They’re not slack though; they will tell you if something’s not good enough or if something needs doing, but they’re really supportive as well”

Staff were up to date with training. They told us the training supported them in their roles, in a variety of ways that catered for different learning styles. They told us they were encouraged to consider any additional training they would like to undertake and that this was approved.

Staff said they felt supported, involved and listened to. The registered managers demonstrated positive values, a commitment to learning and improving and strong leadership skills, which meant the service was well run and managed.

Staff had sought funding for another person to train to present a programme on a local radio station which they were enjoying doing twice each week. A second person was also working toward doing this. One person had a lifelong strong interest in flying but had never had the opportunity to realise their ambitions. Staff... found a company offering flying experiences.