Working at Lee House
2 Lancaster Avenue, London, SW19 5DE
Operated by Abbeyfield Society (The)
27 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Supportive management, enough staff to meet needs, and strong safeguarding, although daytime staffing will increase for rising resident needs and training lacks specialist qualifications."
Safety & Risk
7/10
✓
Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Managers made sure people were safeguarded from further risk. There was a clear understanding of the Deprivation of Liberty Safeguards (DoLS).
Staff Culture
6/10
✓
Staff told us they felt well supported by the management team and were able to discuss their job roles in supervision, appraisal and team meetings.
Staffing Levels
6/10
✓
There were enough staff on duty to support people and meet their needs. Managers reviewed staffing levels regularly to make sure there were enough suitably skilled and experienced staff deployed throughout the care home at all times.
Training & Dev
6/10
✓
Staff received regular and relevant training to meet people’s needs. Training records showed staff attended relevant courses to support them to meet a range of people’s needs. Training was refreshed at regular intervals.
Management
6/10
✓
Staff told us they felt well supported by the management team and were able to discuss their job roles in supervision, appraisal and team meetings.
Programmes
6/10
✓
People undertook activities within the service and the wider community which supported their independence, health and wellbeing. I know the activities coordinators do arrange lots of in-house activities and community events for us to do.
Points to consider
Staff numbers are enough to meet needs right now, but they plan to add more during the day because residents needs have increased.
the care staff on shift during the day were due to be increased to reflect the increased needs of people using the service.
Just regular training updates like dementia care and moving people safely, along with supervisions, but no specialist qualifications or career development funded.
Staff received regular and relevant training to support them in their roles... such as supporting older people living with dementia. Supervision and appraisal records showed staff had regular supervision meetings and an annual appraisal.
Activity coordinators run regular in-house events, outings to shops and restaurants, and community sing-alongs, but no special therapy programmes or innovative approaches.
the activities coordinators do arrange lots of in-house activities and community events... I particularly enjoy going out with staff to the local shops and restaurants... people were taking part in sing-along event being led by a visiting community group.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews