Last updated: 10 February 2026
"A close-knit team with useful training, but leadership is not fully embedding person-centred practices."
Systems were in place to safeguard people and people were protected from harm and abuse by staff. Medicines were managed safely.
One staff member told us, 'We are a very close team and work really well together to make sure everyone has everything they need.'
There were enough staff to support people safely. Staffing levels had been adjusted based on people's needs.
Staff received training in areas that were relevant to people they supported. Staff told us there was a mix of online and face to face training which they found useful.
The service was not always well-led. This meant that more time was needed for person-centred practices to be embedded and implemented throughout the service.
There was an activity schedule in place to inform people of what was happening in the home each day. There was a designated activity worker for the home as well as external entertainers coming in.
Manager is supportive and staff like them, but some care records and practices aren't fully reliable or embedded yet.
Aspects of people's care and support was not always embedded into person centred practice. The registered manager had identified areas for improvement and was working to improve things.
Staffing levels are adequate but sometimes short at busy times of day, so extra help like laundry staff is brought in.
When staff had raised concerns with the management team that there were not enough staff at particular times of day, the registered manager had provided a member of staff to do the laundry and provide evening meals for people.
Activities include a schedule and entertainer visits but more one-to-one options are still being developed for people who don't like groups.
The registered manager was working on improving person centred activities for people. Some people told us they wanted more opportunities for engagement and more activities to get involved in.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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