Last updated: 10 February 2026
"Staff feel supported by an approachable manager with strong teamwork and regular training, although bank staff reliance and standard activities hold it back."
Medicines were managed safely... regular weekly audit... Peoples risks had been assessed... lessons were learnt through flash meetings
Staff told us they felt supported... worked well as a team and had good relationships with each other... proud of the caring attitude at the service
The majority of people told us there were enough staff... staffing levels had recently been reviewed and increased after staff requested more help... regular bank staff who were flexible
Staff told us they had specific training for example in diabetes and end of life care... regular supervision every six to eight weeks and six monthly or yearly appraisals
Staff told us the registered manager was approachable, supportive and understanding. There were regular team meetings every six weeks
There was a good variety of activities... guest visitors, trips out and clubs... local primary school children who visited... gardening had raised beds
Staffing is enough to meet needs but uses bank staff for cover, so not always the most stable team.
The registered manager told us that they had several regular bank staff who were flexible and could cover shifts at short notice.
Activities have variety and a coordinator but are mostly standard like school visits and gardening, nothing really innovative.
There was a good variety of activities on offer for people... local primary school children who visited... People who were interested in gardening had raised beds to grow vegetables.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp