Working at LD Care

Systems to safeguard... staff knew procedures, responded appropriately; detailed risk assessments; incidents low and minimised; medicines safe with STOMP; good learning from incidents

Staff and relatives referred to the company and care home as a 'family' and having a 'family atmosphere'; staff: 'The positive outcomes are so rewarding... they are like my family'

Staff turnover was very low... There were enough staff... Staffing levels allowed for... regular holidays and short breaks... staff had time to provide personalised, thoughtful and safe care

Staff had received relevant and good quality training in evidence-based practice including positive behaviour support, trauma-informed care... supported to develop skills through qualifications... themed supervisions, meetings and learning sets

The registered manager and other senior staff had all been promoted internally and continued to work alongside staff providing hands on support; staff spoke positively: 'You can approach [managers] at any time and raise a concern. They will listen'

Staff used intensive interaction, supported community projects, work experience, volunteering, camping trips, holidays; outcomes: self-harm reduced, anxiety and aggression reduced significantly