Working at Layston Grove Care Home

Staffing is adequate but gets stretched at busy times like mornings and mealtimes, and agency staff are not always up to the standard of permanent ones.

Some relatives told us agency staff that were used at times were not of the same standard as permanent staff. Some staff told us that at peak times, such as mornings and mealtimes, it could be busier.

Some safety lapses like unrecorded bruising and poor hoist transfers that left people uneven and at risk of injury.

We noted a person had bruising to both their hands, this was not noted in their care plan, or in any accident logs. 1 person was observed to be transferred with a hoist, and this was not done well. The person was left sitting unevenly in their wheelchair.

Management oversight lacks completion dates on action plans and consistent presence on the floor.

Where some areas needed further development, actions were implemented to make the changes. However, these needed further development to ensure actions had a completion date and a robust oversight of practice was in place.