Last updated: 10 February 2026
"Staff feel valued in a positive culture with good activities and safety, but governance checks missed issues and staffing feels stretched at weekends."
People felt safe... provider had systems in place to safeguard people... Overall, people received their medicines safely.
Staff told us they felt valued and supported by the provider and enjoyed working at the service... positive culture in the home and a caring atmosphere.
mixed views about staffing levels, although most people and relatives felt there were enough staff to meet people’s needs.
Staff received an induction when starting work in the home and further, ongoing training to make sure their skills were appropriate and up to date.
the breach in relation to governance has remained... provider’s audits had not identified these.
variety of activities on offer, both on groups and on an individual basis... The activities coordinator is very good and since she has been here there is more stuff going on.
Managers checks missed some issues in care records, medication creams and cleaning that inspectors spotted.
some areas were identified for improvement, which had not been identified by the provider’s audit process.
Staff numbers are mostly okay but some say they are stretched on weekends and in the dementia area with less time to chat.
less staff at the weekend but adequate cover... little interaction with residents, just on the odd occasion... small number of staff did not feel there were sufficient staff... particularly in the area of the home where people were living with dementia.
Only standard induction and ongoing training mentioned, no specialist courses or funded qualifications.
Staff received an induction when starting work in the home and further, ongoing training to make sure their skills were appropriate and up to date.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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