Working at Laxton Hall

There was a positive and open culture at the service. One member of staff told us, 'It's a very demanding job but I love it. All carers are very good and respectful.'

The provider ensured there were sufficient numbers of suitable staff to meet people's needs. There were English speaking staff member on each shift.

Staff received training and competency checks through supervision to enable them to provide care that met people's needs. One member of staff said, 'Training was good, all I need to know about care and specific conditions, about dementia, safeguarding and health and safety.'

Staff received regular supervision and attended staff meetings where they were encouraged to provide their feedback. One member of staff told us, 'We have meetings with the management where we can discuss anything that we want to really.'

People were supported to take part in activities they enjoyed. Staff spent time with people individually to carry out activities they particularly liked such as jigsaw puzzles, or in groups. People were encouraged to exercise, for example in seated ball games.