Last updated: 9 February 2026
"Staff feel supported by a responsive manager and love the positive culture, although they get pushed at busy times and activities lack innovation."
Risk assessments were thorough and personalised. Medicines were managed and administered safely with a new audit system introduced.
Carers we spoke with were positive about working for the service. One carer told us, 'I love it here.' Another told us, 'I feel good, totally supported.'
People and staff told us that there were enough staff working at the service. We viewed the roster and saw staffing levels had been maintained.
Each staff member had an individual training record that was up to date. This showed us that care staff had training in moving and handling, first aid, fire, safeguarding, mental capacity and dementia awareness.
Staff told us they felt supported by and motivated by the manager, who was responsive and interested. One told us, 'The manager is always supervising, teaching, training and guiding us.'
We spoke with the person employed to arrange and facilitate activities. There was a varied and regular known programme that included music, quizzes, exercise and external entertainment.
Staffing is adequate to meet needs, but staff get a bit pushed at busy times of day.
A relative told us, 'I think staff are a bit pushed at certain times of the day, they work very hard.'
Activities programme is regular with quizzes, music and exercise, but no specialist or innovative approaches.
There was a varied and regular known programme that included music, quizzes, exercise and external entertainment.
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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