Working at Lawreth

People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies to do so.

Staff told us there had been a dip in morale due to staffing pressures but they worked together as a team to support each other. One staff member told us, 'We're a really good team, we all pull together.'

The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted. The service had vacant roles... permanent staff had worked extra.

The provider invested in staff by providing them with quality training to meet the needs of all individuals using the service. Staff delivered good quality support consistently.

The registered manager worked hard to instil a culture of care in which staff truly valued and promoted people's individuality, protected their rights and enabled them to develop and flourish.

People achieved positive outcomes including regularly being out in the local community, for example for walks and to visit cafes. A professional told us, 'Staff are always getting [person] on holidays and activities.'