Last updated: 9 February 2026
"Effective management, good training and strong safety, but adequate staffing without unhurried care and basic activities without a dedicated coordinator."
Safeguarding, incidents appropriately identified, reported and investigated; risk assessments clear; medicines managed in line with good practice, no gaps in records
Staff said, 'The [registered manager] asks for our views, we work together as a team and she listens to us all'; relatives said manager is approachable and listens
There were adequate numbers of staff deployed to keep people safe and meet their needs. People received ongoing support from a well-established staff team
Training provided included safeguarding, infection control, epilepsy, mental health, learning disabilities; staff had regular supervisions and annual appraisals
The registered manager was well thought of and ran the service well. Staff spoke positively: 'The [registered] manager is very good, she holds the team together and is effective. She relates well with the service users, relatives and staff'
Activities timetables included work placements, day centre, library, swimming, community centre; relatives noted trips to shops and voluntary work
Staff numbers are adequate to keep people safe, but no comments from staff about light workloads for unhurried personalised care.
There were adequate numbers of staff deployed to keep people safe and meet their needs.
No dedicated activities coordinator or specialist creative programmes, just regular community outings like swimming and shops.
Records showed activities timetables were personalised and included for example, work placements, attending the day centre, visiting the library, swimming, accessing the community centre and attending places of worship.
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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