Working at Lavender Oaks Care Home
4 Metcalfe Avenue, Carshalton, SM5 4AQ
Operated by Porthaven Care Homes No 2 Limited
75 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported with good training and engaging activities, but no permanent manager in post and occasional agency use for sickness cover are drawbacks."
Safety & Risk
7/10
✓
Systems remained in place to protect people from abuse and staff had been trained in safeguarding adults and knew how to report concerns.
Staff Culture
6/10
✓
Staff told us they felt supported in their jobs and knew who to speak with if they had any concerns.
Staffing Levels
5/10
!
There were enough staff working at the service to meet people's needs.
Training & Dev
6/10
✓
Staff had received additional support and learning and new initiatives had been introduced to help keep people safe.
Management
4/10
!
At the time of our inspection the service did not have a registered manager in post.
Programmes
6/10
✓
People were encouraged to engage in various activities and the activities coordinator was keen to broaden the choice available to people... we observed people enjoying outside entertainment in the sunshine, ball games and nail painting.
Points to consider
No permanent manager in post at the time of inspection, though one was being recruited.
At the time of our inspection the service did not have a registered manager in post. After our inspection the provider told us a manager had been recruited and they had begun their registration process with the CQC.
Staffing is adequate but covering sickness is sometimes a challenge and they use agency workers.
Staff told us providing cover for staff sickness could sometimes be a challenge but an internal staff bank and the use of agency staff allowed for cover when required.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews