Working at Lavender Lodge
32 Mill Road, Worthing, BN11 5DR
Operated by Compassionate Care Home Ltd
20 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel supported with sufficient staffing, but repeated unsafe medicines management, weak oversight, and few activities are major concerns."
Safety & Risk
3/10
✕
Medicines were not always managed safely... This is the third consecutive breach of Regulation 12 (Safe care and treatment).
Staff Culture
6/10
✓
Staff felt supported in their roles and spoke positively about working at the home. A staff member said, 'It's a really nice home and all the residents are good. [Registered manager] is really supportive.'
Staffing Levels
6/10
✓
Staffing levels were sufficient to meet people's care and support needs. One person said, 'Staff are calm and kind. They are busy and don't have much time to sit and chat, but the atmosphere is calm.'
Training & Dev
5/10
!
Staff completed a range of training which the provider considered necessary for their job roles. If staff were new to care they completed the Care Certificate.
Management
4/10
!
Systems to measure and monitor the service overall were not sufficiently robust to ensure people received a consistent, high standard of care. This is the third consecutive breach of Regulation 17.
Programmes
3/10
✕
Some activities were organised for people. Although activities were planned, these were not on a daily basis. A relative said, 'There are no activities.'
Points to consider
Medicines not stored at safe temperatures and choking risks not managed at mealtimes, repeated safety breaches.
Temperature records recorded no action was taken... temperature of 26.1 degrees Celsius... person... at risk of choking... given green beans... without continuous supervision. This is the third consecutive breach of Regulation 12.
No regular activities or coordinator, so the job is mostly routine personal care with little variety.
Some activities were organised for people... these were not on a daily basis. A relative said, 'There are no activities. Wherever she goes, she sits.'
Weak oversight and audits miss ongoing issues like unsafe medicines and risks.
Systems to measure and monitor the service overall were not sufficiently robust... Medicine audits had not identified the issues... This is the third consecutive breach of Regulation 17.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews