Working at Lavender Lodge Nursing Home

Management relies on outside consultants due to past failings and missed telling regulators about some serious events on time.

an external management consultancy service had been instructed to provide intense management support... we identified some significant events which CQC had not been notified of as per the providers regulatory responsibility. These were submitted retrospectively.

Risk assessments and care records have gaps so guidance is not always clear enough for safe repositioning or other needs.

some minor inconsistencies within some people’s risk assessments, for example where people needed re-positioning regularly to support their skin integrity, it was not always clear how frequently someone needed this support.

Only standard mandatory training like safeguarding is confirmed, no funded qualifications or specialist career development mentioned.

Training records showed staff had completed mandatory safeguarding training.