Working at Lavender Lodge Care Home
Bruntile Close, Farnborough, GU14 6PR
Operated by Avery Homes (Nelson) Limited
66 bedsNursing homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported by a visible manager with sufficient staffing usually, but night shortages from sickness and mostly group supervisions hold it back."
Safety & Risk
6/10
✓
Processes were in place to protect people from the spread of infection. We were assured that the provider was using PPE effectively and safely.
Staff Culture
6/10
✓
Most staff felt morale was good, but some felt it could be improved. Staff told us overall they were supported and well treated.
Staffing Levels
6/10
✓
We observed there were sufficient staff to support people and meet their needs. People and their relatives felt there were sufficient staff.
Training & Dev
6/10
✓
Staff's statutory training compliance had been increased and was now at 85%. The manager had liaised with the head of dementia care and staff had received dementia training.
Management
6/10
✓
People and relatives felt overall the service was well-led. The manager was visible on the floor. Staff understood the new manager was driving improvements, and told us overall they were supported and well treated.
Programmes
6/10
✓
Per 2019 comprehensive inspection: The provider had activities co-ordinators who supported arts and crafts, chair exercise, knitting, art therapy, 1-1 activities, animal petting and day trips.
Points to consider
Staffing is usually enough but sometimes short at night when sick staff cannot be replaced by agency.
there had been occasions when staffing levels at night had been reduced by one staff member. They told us this was due to last minute staff sickness which agency staff could not cover.
Training is at 85% compliance after catch-up efforts and supervisions are mostly group sessions, not regular one-to-ones for all.
Staff's statutory training compliance had been increased and was now at 85%. Whilst a new deputy manager was being recruited, staff had been provided with group supervisions and some one to one supervisions.
New manager is driving improvements but some staff find her communication too loud or sharp at times.
Some reported on occasions, the manager made their point of view, too loudly or vigorously. They wanted changes in her communication style, to make it less 'sharp'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews