Working at Lavender Lodge
390 Hatfield Road, St Albans, AL4 0DU
Operated by Psycare Limited
9 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Staff feel supported with good training, varied activities and strong safety, but no registered manager holds it back."
Safety & Risk
7/10
✓
Suitable arrangements for the safe storage and management of people's medicines... regular audits... Infection control practices had improved... staff had all received training... Risk assessments... reviewed regularly... Accidents and incidents were documented and reviewed regularly by the manager.
Staff Culture
6/10
✓
Staff felt supported by the manager and were actively encouraged to have their say... Regular supervisions were undertaken... Staff told us that the managers' door was always open... 'I am asked if I am ok, can't fault [manager]'.
Staffing Levels
5/10
!
Staff we spoke with told us there were enough staff to meet people's needs. The manager confirmed they had introduced a flexible six-hour shift, to support people with activities and appointments.
Training & Dev
6/10
✓
Staff completed an induction programme... received training relevant to their roles... in areas such as, safeguarding, food safety, medicines and infection control. Staff confirmed they had completed inductions... felt the training gave them the skills to do their job.
Management
2/10
✕
There was not a registered manager at Lavender lodge. The deputy manager had recently been promoted to the manager's position and has applied to register with CQC.
Programmes
6/10
✓
There were weekly activity schedules and people were supported to follow their interests. This included... holidays, shopping, horse riding, cinema and learning new skills such as cooking. Two people had recently enrolled on a cooking course... People were asked to set weekly goals.
Points to consider
No permanent manager in post, the new manager has only recently been promoted and applied to register.
There was not a registered manager at Lavender lodge. ... the deputy manager had recently been promoted to the manager's position and has applied to register with CQC.
Staffing is adequate with enough staff to meet needs, but no details on low staff turnover or agency use.
Staff we spoke with told us there were enough staff to meet people's needs.
Only standard training like safeguarding and medicines safety, no specialist courses or funded qualifications.
Staff received the provider's training and regular updates in a range of subjects... such as, safeguarding, food safety, medicines and infection control.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews