Working at Lavender House Residential Home

Medication errors not sorted quickly and no doctor called when needed, risking residents health.

Medication errors were not dealt with in a timely manner and medical advice had not been sought when needed.

Lots of staff behind on basic refresher training like safeguarding, infection control, and health and safety.

refresher training, in varying topics, had not been completed by 17 out of 22 staff. Over half of the staff did not have up to date safeguarding, infection control nor health and safety training.

Weak audits and oversight missed problems like medication issues and training gaps.

Audits were not effective and the quality systems in place failed to identify the issues found during the assessment.