Working at Lavender House Care Home
166 Newtown Road, Southampton, SO19 9HR
Operated by M&B Care Group Ltd
22 bedsResidential homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.2/10
Key Finding
"Enough staff who respond quickly and a kind caring team, but no registered manager and unsafe medicines storage are major concerns."
Safety & Risk
3/10
✕
The failure to operate safe systems for the management of medicines was a breach of Regulation 12... Medicines storage was not in line with best practice guidelines... The temperature of the medicine's fridge was not consistently monitored.
Staff Culture
5/10
!
People and relatives told us staff were friendly, kind and caring. Feedback included, 'They [staff] are lovely', 'I would say that they are very kind, caring and understanding of the residents'
Staffing Levels
6/10
✓
People and relatives felt there were enough staff. Feedback included, '[My relative] has an emergency call button in their room. This is responded to quickly,' and, 'There is always a good number [of staff] there.'
Training & Dev
4/10
!
Some staff required training updates in areas of their role to ensure their knowledge and skills were current. This included fire safety, moving and handling and medicines administration.
Management
2/10
✕
At the time of our inspection there was not a registered manager in place. The manager had applied to CQC to register as manager for the service.
Programmes
4/10
!
There was mixed feedback from relatives about the levels of meaningful activity people were supported to access. Five relatives were positive around the levels of engagement people received. However, two relatives felt the provider could develop the activities further.
Points to consider
No permanent manager in place yet, so leadership is not fully stable.
At the time of our inspection there was not a registered manager in place. The manager had applied to CQC to register as manager for the service.
Medication storage not secure and fridge temperatures not always checked, leading to safety risks.
Medicines storage was not in line with best practice guidelines. On the first day of inspection the medicines room was unlocked... The temperature of the medicine's fridge was not consistently monitored.
Some staff behind on key training like fire safety, moving people, and medication.
Some staff required training updates in areas of their role... This included fire safety, moving and handling and medicines administration.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews