Last updated: 10 February 2026
"Enough staff who respond quickly and a kind caring team, but no registered manager and unsafe medicines storage are major concerns."
The failure to operate safe systems for the management of medicines was a breach of Regulation 12... Medicines storage was not in line with best practice guidelines... The temperature of the medicine's fridge was not consistently monitored.
People and relatives told us staff were friendly, kind and caring. Feedback included, 'They [staff] are lovely', 'I would say that they are very kind, caring and understanding of the residents'
People and relatives felt there were enough staff. Feedback included, '[My relative] has an emergency call button in their room. This is responded to quickly,' and, 'There is always a good number [of staff] there.'
Some staff required training updates in areas of their role to ensure their knowledge and skills were current. This included fire safety, moving and handling and medicines administration.
At the time of our inspection there was not a registered manager in place. The manager had applied to CQC to register as manager for the service.
There was mixed feedback from relatives about the levels of meaningful activity people were supported to access. Five relatives were positive around the levels of engagement people received. However, two relatives felt the provider could develop the activities further.
No permanent manager in place yet, so leadership is not fully stable.
At the time of our inspection there was not a registered manager in place. The manager had applied to CQC to register as manager for the service.
Medication storage not secure and fridge temperatures not always checked, leading to safety risks.
Medicines storage was not in line with best practice guidelines. On the first day of inspection the medicines room was unlocked... The temperature of the medicine's fridge was not consistently monitored.
Some staff behind on key training like fire safety, moving people, and medication.
Some staff required training updates in areas of their role... This included fire safety, moving and handling and medicines administration.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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