Working at Lavender House and Primrose Lodge
62 The Down, Trowbridge, BA14 7NQ
Operated by Voyage 1 Limited
11 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Staff praise the manager, feel part of a strong team and are well trained, but agency staff reliance and medication errors need fixing."
Safety & Risk
6/10
✓
The service had experienced 15 medicine errors since September 2020. Whilst no one experienced serious harm as a result of these errors, we decided to inspect and review the medicine management systems in place due to the high number of errors.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us that the team worked well together. Their feedback included that they felt their colleagues were all as invested as one another in ensuring that people received person-centred, good quality support.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: The registered manager explained that the service was supported by agency staff most weeks, however they had recruited into the vacancies.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff were well trained to meet people's needs. Specific training had been sourced when people's needs changed. For example, training in catheter care.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff spoke positively about the registered manager. One staff member said, 'I think she is the best manager we have had here, she really makes a difference.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: People participated in a broad range of activities. These included horse riding, karaoke, attending a weekly disco, playing bingo, and attending hydrotherapy swimming.
Points to consider
Relies on agency staff most weeks to cover shifts, even while recruiting new permanent staff.
Per 2019 comprehensive inspection: the service was supported by agency staff most weeks, however they had recruited into the vacancies.
High number of medication errors over the past year, plus some storage and recording issues that needed fixing on the spot.
The service had experienced 15 medicine errors since September 2020... We raised areas of improvement relating to the security and storage of medicines and the disposal of a person's medicine following their expiry date.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews