Working at Lavender House
17 Walsingham Road, Hove, BN3 4FE
Operated by Jiva Healthcare Limited
18 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Approachable managers and a supportive team culture stand out, although basic activities and uncertain staff stability hold it back."
Safety & Risk
8/10
✓
Systems and processes were in place to protect people from the risk of abuse. Staff routinely received safeguarding adults training. Medicines systems were well-organised, and people received their prescribed medicines as and when they should.
Staff Culture
8/10
✓
Staff told us they received all the support they needed from the services management. A member of staff said, 'We're a small team who work extremely well together. All the managers and staff support each other, which makes it a pleasure to work at Lavender house.'
Staffing Levels
6/10
✓
The service was adequately staffed by people whose suitability and fitness to work at the care home had been thoroughly assessed. There were enough staff to meet people's needs.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Staff were provided with a training programme which supported them to meet people's needs. Staff received further training including person centred care, risk assessment, working with challenging behaviour; all expected to complete diploma in health and social care.
Management
8/10
✓
People living in the care home, community mental health and social care professionals, and staff working there were all complimentary about the way the service was managed, and how approachable the managers were.
Programmes
5/10
!
Per 2017 comprehensive inspection: People were supported to be involved in a variety of activities this included one to one time with staff, shopping and socialising. The registered manager had been creative in providing group activities, and social events including a BBQ.
Points to consider
Staffing levels are adequate and match the rota, but no info on team stability or agency use, so shifts might sometimes feel stretched.
The service was adequately staffed... staffing levels matched the rota and enabled people's needs to be met safely.
Only basic activities like one-to-one support, shopping, and occasional outings mentioned, no dedicated coordinator or regular programme to add variety to the working day.
Per 2017 comprehensive inspection: People were supported to be involved in a variety of activities this included one to one time with staff, shopping and socialising.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews