Last updated: 10 February 2026
"Approachable managers, stable staff retention and strong safeguarding, but past medicines problems and basic training hold it back."
Per 2019 comprehensive inspection: Staff were aware of safeguarding and protection matters. Safeguarding incidents had been reported and managed in line with local authority protocols.
Per 2019 comprehensive inspection: One relative commented, 'They all seem to work well as a team. What I've noticed is that there isn't a high turnover of staff, which is good.'
There was sufficient staff in the service. Staff told us there was enough staff to undertake their role. (2022)
Per 2019 comprehensive inspection: Staff had or were supported to achieve, nationally recognised qualifications in health and social care. They had regular one to one supervision meetings and an annual appraisal.
Per 2019 comprehensive inspection: One staff member said, 'The managers are approachable and doing a good job. We can speak up and they listen to us.'
Per 2019 comprehensive inspection: The activities coordinators had won an award... varied range of group and individual activities... music therapy, a mobile spa pet/animal therapy, film shows.
Staffing is enough to get the job done but no details on stable teams or workloads light enough for unhurried care.
There was sufficient staff in the service. Staff told us there was enough staff to undertake their role. (2022)
Training covers basics like induction, supervision and qualifications but no specialist courses or career paths.
Staff had access to training. There were induction programmes for new staff. There was ongoing training... supported to achieve, nationally recognised qualifications. Per 2019 comprehensive inspection.
Past medication problems like wrong storage temperatures and cream application mean extra care needed with meds.
There were shortfalls including, with the application of topical creams, 'when required' medicines, storage temperatures and medicine returns. Per 2019 comprehensive inspection.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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