Working at Lavender Fields - Care Home with Nursing
No 1 Lavender Fields, Hitchin, SG5 2JB
Operated by Leonard Cheshire Disability
10 bedsNursing homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.0/10
Key Finding
"Staff feel respected and supported with good safety practices, but limited activities and ineffective governance hold it back."
Safety & Risk
7/10
✓
People had risk assessments in place. People received their medicines when they needed them. Systems were in place to report and respond to accidents and incidents.
Staff Culture
6/10
✓
Staff felt respected, supported and valued by senior staff. Staff felt able to raise concerns with managers without fear of what might happen as a result.
Staffing Levels
5/10
!
Staff said people's immediate needs were met. People and relatives felt staff were responsive to people's needs, however staff went on to say they did not always have enough time to do additional activities they enjoyed.
Training & Dev
4/10
!
The provider ensured staff attended training for their role, however Staff said they would benefit from further training in communication and skills in learning disability, autism.
Management
4/10
!
Governance systems were not effective and did not clearly address what improvements needed to improve the support people were receiving. This was a breach of regulation 17(Good Governance)
Programmes
3/10
✕
People's activity records showed that they were doing limited things in the day. Daily activity records spoke about what people did with their day, this included listening to music, social media and using computers, there was limited information of people doing things within the local community
Points to consider
No real activities programme, so days are mostly routine with limited outings or engagement.
People's activity records showed that they were doing limited things in the day.
Staff only get basic training and say they need more on learning disabilities and autism.
Staff said they would benefit from further training in communication and skills in learning disability, autism.
Enough staff for basic care but not enough time for one-on-one chats, crafts or helping with independence.
Staff said there was not always sufficient time to be able to encourage people's independence by getting them involved in day to day tasks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews