Working at Lavender Court

Not enough staff at times, especially on the nursing unit, so shifts feel busy and residents wait for help like toileting.

Some people shared concerns in relation to staffing levels and at times having to wait for assistance, particularly for personal care if there were not enough staff available there to help them.

Recruitment process missed some checks like employment history and references, so hiring was not fully safe.

We found the recruitment process oversight was not robust in identifying the gaps in staff’s pre-employment checks.

Gaps in new staff inductions, supervisions, and appraisals mean support for your development is patchy.

records showed gaps in staff induction, supervision and appraisals. This had also been identified as an area of improvement during a recent local authority visit report.