Working at Lavender Court Residential Home

Systems and processes were in place to ensure people were safeguarded from the risk of abuse. Medicines were administered safely by appropriately trained staff.

A staff member said, 'We're like a big family really.' Staff told us they were incredibly proud to work at the home... 'Such a pleasure to work here, I feel proud to say I work here.'

Staffing rotas were managed to ensure people's needs were met at the right time for the people living in the home... A staff member told us, 'We absolutely have time to do things with them (people).'

Staff told us they received regular training and could request additional training at any time. For example, staff had recently identified they did not feel confident using a piece of equipment and refresher training was arranged immediately.

Staff member said, 'The office door is always open and we can go and speak to them (managers). We are really listened to - we speak to [the registered and deputy manager], they empower us making decisions.'

The home regularly took part in the annual local scarecrow festival and village in bloom competition. People were supported to access a range of activities in the local community, for example, a coffee morning and a scarecrow competition.