Working at Lavender Court
4 Beverley Road, Middlesbrough, TS4 3LQ
Operated by Hornby Healthcare Limited
18 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Strong safety practices, visible praised leadership and positive staff culture, although activities need improving without a dedicated coordinator."
Safety & Risk
8/10
✓
2022 IPC inspection: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively, accessing testing, promoting safety through hygiene practices, and ensuring non-exempt staff were vaccinated against COVID-19.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff spoke positively about the ethos of the service, and the leadership provided to them. All the staff we spoke with said Lavender Court had a good staff team. Staff told us they felt valued, they said they could air their views and were listened to.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: The registered manager monitored staffing levels to ensure people received safe support. Staff told us there were sufficient staff on duty to meet people's needs. 2022 IPC inspection: Provider had measures in place to mitigate COVID-19 related staff pressures.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received the training they needed to carry out their roles. We received positive feedback from staff on their training. Staff had regular supervision meetings and appraisals.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager was a visible presence at Lavender Court and knew the people living there well. Very positive feedback was received about the management team from people, relatives and staff. One staff member told us the management team were 'brilliant'.
Programmes
4/10
!
Per 2019 comprehensive inspection: Activities were available to people. However, people, relatives and some staff told us these could be improved. The provider did not employ an activities coordinator due to being small.
Points to consider
No activities coordinator and activities need improving, so the role is mostly routine personal care.
people, relatives and some staff told us these could be improved... provider did not employ an activities coordinator due to being small.
Only standard training with supervisions, no specialist courses or funded qualifications.
Staff received the training they needed to carry out their roles... regular supervision meetings and appraisals.
Staffing is adequate and sufficient but nothing special, with measures needed for staff pressures.
Staff told us there were sufficient staff on duty to meet people's needs... provider had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews