Working at Lavender Court

A positive culture was reflected by the management team across the service which was embraced by staff. Staff felt supported by the registered manager.

There were enough staff available for people and they did not have to wait for support. One person said, 'There are enough staff, when I press my buzzer they come, I may wait a few minutes for them to get here but nothing worth worrying about.' A relative told us, 'There's always plenty of staff when I go.'

Staff told us they had received training and their competency was checked every year to ensure they were safe to administer people's medicines. Staff told us they had received training [on safeguarding].

Staff felt supported by the registered manager. They told us they had the opportunity to raise concerns by attending individual supervisions and team meetings. One staff member said, 'I have no concerns, I know who the manager is, they are there if we need and anything and I am confident they would take action where they could.'